Live Answering Services and Messaging For HVAC & All Service Industries
Get a 14-Day FREE trial. No Contracts. Immediate Onboarding.
You may rely on services where the first customer touchpoint is typically at a moment’s notice – and not always during business hours. When these issues arise, Gold Cross answers the call.
Stay informed of what your company is doing and how they are connecting with your people. Startel Secure Messaging provides instant messages at your contact point of choice — email, text message or voicemail. Stay on top of your customer contacts for a price point that fits any budget.
Live Chat Capability
& Lead Tracking
Due to easy integration and low maintenance, live chat is the leading digital content method. Forrester notes live chat leads to a 48% increase in revenue and 40% conversion rate. Our specialists are trained in online chat lead capture and service requests to ensure your inquiries are monitored and delivered to you as quickly as possible.
No Contracts &
Typically a situation informs your business it can no longer function efficiently without outside assistance. Maybe your company is experiencing fast growth or a natural disaster happens. We understand your need to keep things running smooth. This is why onboarding can happen in four days or less if needed.
WaterCo has been using Gold Cross for almost a decade and have found their service to be excellent. Their team has spent the time to learn water treatment and damage control. they are able to discern a true emergency from a non-emergency call and take appropriate actions. The staff is trained on the various styles of by-pass valves and how to help a customer use them. We have also worked together so that they set appointments for us rather than take leads. This has been a strong source of growth for us.
– Don Fuller, President, Culligan by WaterCo
We always have found Gold Cross to be a valuable partner handling our regular after hours calls. However, after Hurricane Irma went through our area, our offices did not have normal phone service for several days. Seamlessly, Gold Cross was able to answer the phones and provide us with the needed customer information so we could continue to serve our customers. Without their service, we wouldn’t have been unable to function. We are happy to be long term customers and sincerely consider Gold Cross as a vital part of our team of professionals.
– Dan O’Brien, GW Pumps & Purification
We have been using Gold Cross for several years now in all our branches. Their quality of service and responsiveness has been very good. I would highly recommend them.
– Robert Rhustorfer, CEO, Culligan of Dallas, Brazosport and Weatherford, TX
They perform a crucial function, allowing our customers and future prospects to reach us after normal business hours and do so at a very reasonable price. Their staff are not only friendly, but knowledgeable about our business, allowing them to dispatch calls in the most efficient manner. Additionally, Gold Cross makes any changes, updates or requests that come from us seamless and easy to work with.
– R.J. Easton, The US Water Company
I have worked with Gold Cross Answering Service since 2015. Over the past four years I have had a very positive experience and would highly recommend their services. If we experienced an issue, Carla and Kim have been quick to act and have a solution. If you are in need of a 24/7 answering service, Gold Cross is a great company to work with
– Derek Trainor, ARM, Commonweal Development Corp.
In our business we must be on call at all times, so it is critical that Gold Cross Answering Service is available to meet our needs on a 24-7 schedule. Their professionalism is second-to-none and we feel extremely confident with them being our first form of communication when our customers call us for storage needs!
– Ben Ganske, Gold Star Mini Storage
Signing up with Gold Cross has been a great decision for our business. The support they provide has been very beneficial for our customer service experience. The operators are knowledgeable about the Culligan products, and our customers appreciate being able to be taken care of by a live person.
– Sean Webb, Sharp Water Culligan
Gold Cross Answering Services offers the best service-industry focused answering services around at a price YOUR business can afford. Whether you work in the water treatment industry, HVAC, plumbing, electrical, utility, restoration and more!
The water treatment industry has been a Gold Cross staple specialty for more than 15 years. We provide residential treatment companies with expert customer assistance, such as water softener unit bypass. Likewise, you can be assured your leads will be captured at all times with our 24/7 answering service.
If you’re in a construction company, HVAC company or any sort of contracting situation, your job does not stop at 5pm. Whether you’re dealing with property owners, vendors or other employee issues, management needs to stay in the loop.
Property damage is an issue of timing and efficiency for disaster restoration services. Make sure there’s someone at the end of your line at 3 a.m. when the opportunity arises. Disaster can strike at any time, which means you need to answer the call at all times for your business to grow.
Outages can happen at any time, and when they do, your offices are unlikely to handle the influx seamlessly. Let Gold Cross Answering Service step in and keep your customers happy with prompt customer service assistance. We can read outage explanations from prompts and keep the masses off your back! Remember — there are no long-term contracts needed — we are available on an ad hoc basis.
The Gold Standard For Water Treatment
Gold Cross has been servicing the water treatment industry for nearly 15 years for more than 200 water treatment companies in the U.S. and Canada. With our specialty water treatment answering service plans, you can:
- Reduce the number of emergency calls performed by technicians
- Have a phone answering service trained on unit bypasing to help prevent customer water damage losses
- Take messages to cancel salt or water deliveries, saving your staff time and money.
- Monitor leads and sales scheduling
- Reduce employee and contractor costs with after-hour support
- Promise your customers are NEVER placed on hold or sent to voicemail
“Gold Cross personnel and their level of trained understanding of our specific industry makes them an exceptional partner in handling closed hour customer matters.” – Don Meredith, Meredith Culligan Water
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Contact Us Today.
Gold Cross Answering Service has one goal — to provide telephone answering and messaging services for small businesses in the service industry. We also serve a variety of white-collar industries as well, including attorneys, funeral parlors, medical & dental and more. We take pride in offering affordable, up-front pricing for your small business.
You Only Get One Chance For Your Best First Impression!
Do you want your first-time customers to receive prompt, courteous service? Most answering services claim they can do this at a cost. But Gold Cross provides all of the expertise and dependability you would expect in a 24/7 answering service for a fraction of that cost, with no long-term contracts. We believe in making your customers feel like they are talking with you as an extension of your business — because that’s what we are.
Our Startel Secure Messaging platform and client service portal provides you with up-to-date information on each call that was received. Gold Cross specializes in the service industry. We understand that a problem from your customer rarely seems to arise between the hours of 9 to 5. This is why we are there all day, every day — nights, weekends and holidays — to provide your customers with the comfort and satisfaction they come to expect from YOU.